Charles Hagood, President and Founder
As founder and President of HPP, Charles has overseen the introduction and implementation of Lean Healthcare systems and Process Improvement/Quality initiatives in numerous healthcare organizations including some of the largest non-profit hospitals, for-profit systems, academic institutions, and national systems. He is a frequent speaker on the subject of lean and process improvement, and leads the annual national Lean Healthcare Conference. Charles is largely responsible for making HPP one of the few pioneering organizations that has successfully translated lean manufacturing and the Toyota Production System (TPS) to the healthcare industry. He is also the founder of Lean Healthcare Exchange, serving as the source for all things lean, quality, and efficiency in Healthcare. Charles, a Six Sigma black belt, received his M.B.A. from Belmont University’s Massey School of Business which recognized him in 2008 as the institutions Most Distinguished Alumni. Charles is also an Adjunct Professor at Belmont University, and is the founding faculty member of the Belmont University Lean Healthcare Certificate Program. Charles is the co-author of the Shingo Prize winning book, Lean-led Hospital Design. He was recently recognized by the Nashville Business Journal as a Nashville Healthcare Hero for his efforts in transforming the industry.
Terry Howell, Ed.D, Senior Vice President, Organizational Development and Learning
Terry has 30 years of healthcare leadership experience with a focus on performance improvement, patient experience, quality improvement, and strategic planning. Previously, he served as Chief Quality Officer at a large academic medical center in Minneapolis where he was responsible for oversight and coordination of Performance Improvement, Patient Experience, Clinical Risk, Safety, Accreditation and Organization-wide Planning. He received a Doctorate of Education degree in Counseling Psychology from the University of Tennessee followed by post-doctoral work in Organizational Development. He served on the faculty of the Institute of Healthcare Quality Improvement (IHI), the Healthcare Quality Improvement National Demonstration Project and taught graduate courses in Tulane University’s International Medical Management program.
Dwayne Keller, Senior Vice President, Lean Consulting
Dwayne has more than 20 years of experience in performance improvement and Lean-focused executive leadership positions. He has led a variety of project types, including Lean implementation, strategy deployment and Lean facility design, ensuring that all work is connected to the organization’s business case. Prior to HPP, Dwayne held management positions with DuPont and Michelin Tire, and Alcoa. As an executive lean coach in Alcoa’s corporate Lean office, he drove implementation of the Alcoa Business System which is based on the Toyota Production System. He is an executive faculty member and facilitator for Belmont University’s Lean Healthcare Certificate Program. Dwayne holds Master’s and Bachelor’s degrees in Mechanical Engineering from Bucknell University, and an MBA from Clemson University.
Dave Munch, M.D., Senior Vice President and Chief Clinical Officer
Dave oversees all of HPP’s clinical and Lean Healthcare engagements. He plays a lead role in new services development and HPP’s continuous adaptation to the healthcare industry’s ever-changing needs. Dave previously served at Exempla Lutheran Medical Center as their Chief Clinical and Quality Officer. He led their Lean Production applications for more than five years, resulting in substantial improvements in both clinical and non-clinical processes.Dave has been a frequent speaker on the subject of leadership effectiveness and Lean transformation for a number of healthcare organizations including Institute for Healthcare Improvement (IHI), The University of Rochester Medical Center, Yale-New Haven Health System, Tulane University Medical Center, Pittsburgh Regional Health Initiative, Institute for Clinical Systems Improvement (ICSI), and the Voluntary Hospital Association (VHA). Dave has served on the Agency for Healthcare Research and Quality’s High Reliability Advisory Group, has an extensive background in hospital operations, health plan governance, physician organization governance and clinical practice in Internal Medicine.Dave received his M.D. from the University of Colorado’s Health Sciences Center. He is also a faculty member for the Belmont University Lean Healthcare Certificate Program.
Teresa Carpenter, RN, Director, Lean Clinical and Facility Design
Teresa brings a unique perspective to lean healthcare as a registered nurse with extensive architectural design and facilities planning experience as well as move-in expertise. Teresa assists hospitals and healthcare systems in all aspects of applying Lean to the master plan, design, and operational aspects of a facility design or clinical expansion. Teresa serves as an educator, advisor, advocate, and interpreter for Lean healthcare integration into a wide range of clinical and hospital design, renovation, construction, and move-in projects.Following more than 12 years in acute care, Teresa transitioned to clinical operations coordinator for an internationally recognized leader in healthcare architectural design. Among her project experience, she was the lead planner on the nationally recognized St. Joseph’s Hospital in West Bend, Wisconsin, the world’s first hospital designed to reduce medical error.Teresa holds a B.S. in Business Administration from the College of Charleston, and a B.S. in Nursing from Trident College in Charleston, South Carolina.
Jay Conner, Ph.D., Senior Manager
Jay has more than 30 years of experience in communications, human resources, and human resources development. He has worked in both higher education and in the private sector. For many years he was a partner with the management consulting group Conner, Gering & Associates and a Business Development Partner and Executive Coach with Athena. He has consulted in training and development, executive and managerial coaching, recruiting and hiring, employee relations, performance management, compensation, employment law compliance and employee manuals and handbooks.Jay holds a B.A. from Georgetown College and an M.A. and Ph.D. in Communications from LSU.
Joe Crist, Director
For the past 17 years, Joe’s work has focused on operational improvements through lean transformations throughout North America and Europe. Prior to joining Healthcare Performance Partners, he worked across a variety of industries in multiple leadership roles from the front line to the executive leadership team. Joe’s healthcare roles have spanned from external consultant and internal consultant to director of workflow management. His client hospitals have included critical access, community, regional, and large teaching healthcare organizations. The focus of his work has centered around improving patient flow, access, quality, and satisfaction scores, and lean design of three hospitals, two labs, and three inpatient units. Joe completed his undergraduate degree at University of New York where he received a B.S. in Engineering and Philosophy. Additionally, Joe earned his Masters in Human Resources/Training and Development focused on Business Improvements/Balance Sheets from Webster University.
Jack Datz, Vice President
Jack has a 20-year successful track record in healthcare consulting, industry management and leadership experience. He has successfully implemented many programs that focus on process efficiency, management development, and patient satisfaction in clinical and non-clinical settings. He consults with the nation’s leading healthcare systems and hospitals and is recognized nationally as a change leader with extensive background in turning healthcare organizations into best-in-class operations, cost and quality. He has extensive experience in the implementation of process transformation, Lean and Continuous Improvement.Jack received his B.A. from University of Northern Colorado. Additionally, he is trained in GE leadership and is certified from GE as a Six Sigma black belt.
Ronnie Daughtry, Director
Ronnie has more than 20 years of professional leadership and management experience deploying Lean and Six Sigma principles and concepts. He currently adds value to multiple HPP transformational and design projects. Before joining HPP, Ronnie was Vice President over supply chain consulting for TranSystems Company. Ronnie has also served as Director of Operations for The ACCESS Group (TAG) and he also spent 17 years with the Robert Bosch Corporation holding various leadership and managerial roles in lean, quality, and operations. He is also well versed in Strategy Deployment and Six Sigma Problem Solving at the Black Belt level. Ronnie holds a Master’s in Management and Organizational Development and a Bachelor’s in Management and Human Relations from Trevecca Nazarene University.
John DeVries, Senior Manager
John has more than 30 years experience in Lean Healthcare, Six Sigma, Continuous Improvement, and Productivity Improvement. As a Master Black Belt and deployment leader, John has led Lean and Six Sigma skills transfers to a large organizations resulting in widespread, breakthrough, strategic improvements. At one client, engaged and empowered workforce completed more than 400 documented, commendable improvement projects with more than 2,800 formally recognized team members. Clinical quality, service level, workforce and patient engagement, and financial performance metrics validated substantial, sustained gains.John holds a Bachelor of Science in Industrial and Systems Engineering from the University of Alabama, Huntsville. Additionally, he has completed the GE Healthcare Lean Six Sigma Master Black Belt Development Program.
Janet Dozier, Senior Manager
Janet leads Lean Healthcare transformation engagements for HPP. She has twenty years of process improvement experience in healthcare and manufacturing. Prior to joining HPP, she was an operational excellence consultant for a large east coast multi-hospital system where she was responsible for leading process improvement initiatives and Lean facilitation. Prior to her work in the healthcare industry, Janet was in the automotive industry for ten years where she was a lead instructor of Lean Principles for the Ford Production System. Janet is a Six Sigma Black Belt and received her Master’s Degree in Engineering from Case Western Reserve University and undergraduate degree in Industrial Engineering from North Carolina State University.
Linda Duvall, Senior Manager
Linda leads Lean Healthcare transformation engagements for HPP. She has nearly 30 years of experience in business leadership, program management and lean transformation. Prior to joining HPP, she worked for Vanguard Health Systems as a process improvement specialist providing leadership and support for regional and hospital level process improvement teams. Linda has also held senior management roles at Whirlpool Corporations as a lean director, operations director and senior program manager. While at Whirlpool she received many quality and leadership certificates including a Lean Champion Certificate and Program Management Professional Certificate.Linda holds a Bachelor’s degree in Industrial Engineering from the University of Evansville.
Aaron Fausz, Ph.D., Senior Manager
With twenty years of experience helping organizations align/improve their personnel and technical systems to accomplish strategic business objectives, Aaron has consulted with leading healthcare organizations across the country. He has proven success guiding organizations through strategically driven changes and enhancing business performance, and has significant experience in needs assessment, best practice analysis, performance measurement, process improvement, and behavioral change management. Aaron also has extensive experience in the implementation of workforce management solutions to reduce costs, as well as in coaching the C-Suite in various implementation strategies. Aaron holds a Ph.D. in Industrial/Organizational Psychology from the University of Tennessee with a minor in Industrial Engineering.
Matt Hanrion, Senior Manager
Matt is a lead trainer for HPP and provides consulting services in a variety of areas within healthcare. Matt has more than 30 years experience with Lean and more than 13 years experience in applying process improvement and Lean to Healthcare. He has worked with organizations such as Provena Health System, United Samaritans Medical Center, and Carle Clinic & Hospital Association. He has coordinated TQM teams within every area of a hospital system, developing and rolling out TQM education to staff. He was the start-up director of the Lean Process Improvement department in a hospital in central Illinois, developing and delivering Lean education for all staff, leadership, and Lean teams.Matt has a B.A. from Westminster University with a double major in Computer Science and Biblical Studies, and a M. Ed. in Education from Columbia International University. In addition, Matt served in the US Pacific Naval Submarine Fleet as a Missile Launch Systems Petty Officer and is a Vietnam Veteran.
Robert Heffner, R.A., Healthcare Planner
A registered architect, Rob brings more than 20 years of healthcare design experience in a wide variety of Healthcare Design and related project roles. His areas of expertise include early project clinical and strategic master planning, project budgeting and scheduling, as well as design and construction contract negotiations and administration. Rob received his Master’s degree in Architecture from Clemson University, and his Bachelor’s degree in Architecture from the University of North Carolina.
William Kirkwood, Ph.D., Director
Bill has 30 years healthcare leadership experience in both system and individual hospital settings in the Mid-West and North-East, and oversight of change management activities and Lean Transformation engagements. This experience includes serving in an executive capacity in Quality, Operations and Human Resources. Of note is his role in developing change management strategies utilizing the implementation of quality management systems for System leaders. He holds a Masters in Health Administration from Xavier University and a Doctorate of Philosophy in Organizational Behavior from the Union Institute and University. He has presented at several national conferences including Institute for Healthcare Improvement, the Organizational Development Network and American Society for Quality.
Patricia Kramer, RN, CPHQ, Senior Manager
Patricia has more than 20 years of experience in Lean healthcare, clinical nursing, training and development, leadership, organizational development and quality management. She has worked as both an internal and external consultant to a variety of organizations to assist them to reach their strategic goals, including hospitals, outpatient clinics, physician group practices, research facilities and community organizations. Patricia has developed and presented workshops for the Lean Enterprise Institute, the American Society for Quality and other professional groups on the topics of improving access to primary care, using visual management tools, and A3 problem solving. She received her Bachelor’s degree in Nursing from the University of Michigan and a Master’s degree in Management with a concentration in Organizational Development from Aquinas College. Patricia is a Certified Professional in Healthcare Quality.
Dave Krebs, P.E., Senior Manager
Dave is a licensed engineer who has worked with hospitals of all sizes during the past decade, bringing nearly 30 years of Lean experience in the Lean-intensive automotive industry to the healthcare industry. Dave has successfully overseen Lean implementation both for profit and not-for-profit health systems with a number of HPP’s clients. David has held positions such as president, plant manager, director of product planning and program management, product manager, senior engineer, project engineer, and senior staff engineer.Dave received his B.S. in Engineering from the University of Detroit, and received his M.B.A. from Notre Dame.
Marshall Leslie, Vice President
Marshall has overseen numerous Lean Healthcare client engagements throughout the U.S. and he also oversees all project management, resource management, and internal improvement at HPP. Marshall has led cross-functional Lean and Six Sigma teams in North America and Europe with a track record of delivering process improvements and bottom line results. Marshall worked side by side with former Toyota Japanese Senseis in identifying, developing solutions, and overseeing implementation of waste reducing systems and much improved processes throughout value streams. As a former multiple year “top-ten percent” performer at General Electric, Marshall brings clients the much needed tools and techniques needed in healthcare.Marshall holds a B.S. in Industrial and Systems Engineering from Georgia Tech and received his M.B.A. from Vanderbilt University.
Dan Littlefield, Director
Dan has 30 years of healthcare experience in many clinical and leadership roles. He leads Lean and process improvement consulting engagements for HPP. He began his healthcare career in retail pharmacy and earned a specialty certification in nuclear pharmacy. As a nuclear pharmacist, he was responsible for providing radiopharmaceuticals and consulting services to physicians and hospitals. He advanced to pharmacy manager and then to director of operations. He began his first Lean business transformation as Director of Operational Excellence Deployment at Cardinal Health and has since led numerous projects in cross functional areas including pharmacy operations, warehousing, IT, and finance resulting in more than $3M in financial benefit.Dan holds a Master’s Degree in Business Administration from the University of Pittsburgh, Bachelor’s Degree in Pharmacy from Purdue University and a Specialty Certification in Nuclear Pharmacy from Butler University.
Ken Lowe, Director
Ken works with hospitals, clinics, and healthcare related organizations with their improvement activities. He is also an accomplished Lean Design facilitator and project manager. Before HPP, Ken had nearly 30 years of experience in manufacturing, including 16 years in the automotive industry. He has a proven background to be a change agent, utilizing business metrics to analyze and develop lean strategies that address the voice of the customer. He was introduced to Lean Methodology while working with Johnson Controls, a lead supplier for Toyota, where he was Champion of Lean Implementation at his plant.Ken has a B.S. in Finance from Bethel College.
Rick Morrow, Vice President
Rick Morrow has 25 years of leadership experience in healthcare and other industries as a leader in performance improvement and safety. He leads HPP client engagements in the U.S. and Europe. Rick is leading development of HPP’s services targeted at helping healthcare successfully navigate elements of American healthcare reform. He is an international speaker on Lean and Six Sigma at conferences including NPSF, ASC and ASQ. Rick is a contributing editor on safety publications. Prior to HPP, Rick was the Director of Business Excellence with The Joint Commission and led the Center for Transforming Healthcare. He led the collaboration with leading organizations successful in improving hand hygiene and reducing wrong site surgery. Rick has also held senior level Continuous Improvement positions with United Airlines, Motorola, SKF and Eaton.Rick holds an M.B.A. from the University of Illinois’ Executive Program. He is a certified Master Black Belt.
Blair Nickle, Senior Director
For over 20 years Blair has dedicated her career to the improvement of processes, quality, safety, patient satisfaction, employee engagement, physician satisfaction, and financial vitality in healthcare organizations. She has consulted with hospitals, integrated health systems, physician group practices, payer organizations, and pharmaceutical companies across the U.S., Canada, and Mexico. Her content areas of expertise include performance measurement and improvement methodologies, information systems implementation, strategic planning and deployment, project management, and human resource development. Blair holds both a Master of Business Administration degree and a Master of Science in Library and Information Science degree from the University of Tennessee. Her undergraduate work was performed at Emory & Henry College.
Dave Pickens, Ph.D. (Candidate), Consultant
Dave brings almost 20 years of engineering, quality engineering, and Lean experience to HPP. He has been instrumental in helping healthcare organizations apply and integrate Lean Healthcare and Six Sigma principles. Dave has been responsible for leading teams in the reduction of waste and processing time in clinical departments as well as other types of Lean Healthcare client engagements such as transformation of the revenue cycle value stream. Dave worked for a number of years with Allied Signal, a world leader and pioneer in developing Six Sigma techniques and applications.Dave has a B.S. and M.S. Degree in Statistics from the University of Tennessee and is a Ph.D. candidate. He is also a Six Sigma Master Black Belt.
Bradley Schultz, Vice President, Lean Consulting
Brad serves as a Lean Healthcare facilitator, business consultant, and executive coach internationally with HPP. He leads development and delivery of HPP’s next-level Strategic Integration services. Before joining HPP, Brad was serving as Vice President of Operations & Quality for Infinity Resources, where he pioneered performance improvement in the retail market sector. Brad began his career in manufacturing, joining GE’s Performance Solutions. During that period he provided significant leadership to adapt the firm’s products and materials to the unique needs of healthcare clients.Brad’s educational background includes a B.S. in Business Administration from Cardinal Stritch University in Milwaukee, Post Graduate Certification in Quality Engineering from Milwaukee School of Engineering, a M.A. in Business Administration from Marquette University in Milwaukee, Six Sigma Master Black Belt Certification from General Electric, and Front-Line Leadership Development Certification from Achieve Global.
Tom Stoffel, Vice President, Lean Consulting
With nearly 15 years of continuous improvement experience, Tom oversees all Lean demonstration and development engagements for HPP. He has led healthcare organizations in both the development of high-level Lean Strategies down to hands-on implementation of Lean in a clinical setting. Tom has developed an excellent working knowledge of Lean practices and principles by working with a diverse client base of all sizes and prominence. Before joining HPP, Tom Stoffel served as President of Transformation Group, Inc,. Tom developed TGI Healing Healthcare, a brand of Lean Healthcare training tools designed to make lasting improvements.Tom earned a B.S. in Engineering from the University of Michigan and has achieved the levels of Certified Lean Specialist from the Business Improvement Group and the National Institute of Standards and Technology (NIST), along with being an ASQ Certified Quality Engineer. His training background includes Lean, Quality, and Leadership Training, as well as serving as an Adjunct Faculty Member at Waubonsee Community College.
Mike Stroble, Director
Mike has 40 years of performance improvement experience, including nearly 30 years in healthcare. His areas of focus include benchmarking staffing performance, staff planning, position control, productivity management and operations improvement utilizing Lean methodologies. He has experience working in both for-profit and not-for-profit hospitals. Mike has extensive experience in all aspects of productivity management, from identifying opportunities for improvement, to re-designing processes, implementing solutions and developing and installing productivity management systems. He also has experience in training executives and department managers in optimizing staff utilization and developing staffing plans. Mike received his Bachelor’s degree in Industrial Management with an area concentration in Industrial Engineering from Clemson University. He completed advanced training in Industrial Engineering with Michelin Tire Corporation in Stoke-on-Trent, England. He is a Fellow in the Healthcare Information and Management Systems Society and is a Senior Member of the Institute of Industrial Engineers/Society for Health Systems.
Maureen Sullivan, RN, Senior Manager
Maureen has nearly 30 years of experience in Lean Healthcare, clinical nursing, management and quality leadership. Maureen is skilled in coaching Lean principles at all levels of an organization, integrating strategic planning, best practices and process improvement. As a registered nurse, Maureen’s clinical experience is in medical surgical nursing with progressive responsibilities in nursing management at the front line, middle management, and administrative levels. Prior to joining HPP, Maureen served as the director of lean and quality improvement for Exempla Lutheran Medical Center. She successfully led the implementation of Lutheran’s Lean production system for more than five years, demonstrating improvements in clinical quality, employee engagement, and financial stewardship.Maureen’s nursing education includes a B.S. in nursing with an emphasis in healthcare management from Metropolitan State College in Denver, Colorado. Maureen achieved certification from National Association for Healthcare Quality.
Steve Taninecz, Director
Steve leads Lean Healthcare transformation engagements for HPP. He has nearly 40 years of experience in healthcare and manufacturing organizations. Prior to HPP, Steve’s experience includes work for the MetroWest Medical Center, counseling and coaching culture change to the hospital system’s leadership for successful implementation of lean. He also was an educator, trainer and coach for the Pittsburgh Regional Health Initiative (PRHI) teaching lean principles to hospitals and other organizations. Prior to that he spent ten years with General Motors.Steve is a member of the American Society for Quality (ASQ) and is a Certified Quality Manager (CQM), Certified Quality Auditor (CQA) Certified Quality Technician (CQT). Steve holds a Bachelors Degree from Youngstown State University in Industrial Management and a Masters Degree in Organization Leadership from Geneva College.
Richard Tucker, Vice President, Training
Richard has served as a coach, facilitator, and project manager for healthcare clients in the training and implementation of Lean Healthcare tools and methodologies. He oversees HPP’s training services and methodology, ensuring they are integrated seamlessly throughout HPP’s work. In addition to his ongoing support of healthcare organizations in their lean journey, Richard is a founding faculty member of Belmont University’s Lean Healthcare Certificate Course. Prior to joining HPP, Richard had more than 16 years of business and industry experience in operational and leadership positions. Richard’s educational background includes B.S. and M.S. degrees in Engineering from Tennessee Technological University.Richard has attended formal training courses in Lean Manufacturing, Leadership Development, and Shainin Statistical Problem Solving in Japan, where he spent a great deal of time learning Lean and Quality Methodologies.
Thomas Wallen, AIA, ACHA, Vice President, Lean Facility Solutions
Tom serves as the leader of HPP’s Lean Facilities Solutions group, which applies Lean methodologies to healthcare design and construction projects to develop safer and more efficient healthcare facilities. With more than 30 years of experience, his designs have been recognized nationally and internationally for their contribution to improved medical outcomes, reduction in preventable medical error, operational efficiencies and lower construction costs. Tom’s prior experience includes serving as senior healthcare design principal at both HDR and Gresham, Smith and Partners, both top-ranked international architecture and engineering practices. Tom received a BS in Architecture from Lawrence Institute of Technology in 1978, is licensed as an Architect in multiple states, and is a member of The American Institute of Architects and the American College of Healthcare Architects.
Robert Watson, Senior Manager
Bob leads Lean Healthcare transformations for HPP and provides consulting services in a variety of areas within healthcare. Bob has developed training for Lean, Six Sigma and DFSS. He has also spoken at several Healthcare, APICS and ASQ functions He is a DMAIC Six Sigma Master Black Belt (ASQ and Juran certified). Bob has successfully conducted Kaizen events throughout the emergency department, registration, floor units, operating rooms and other areas. Bob’s prior experience includes serving as vice president of Juran Institute, Inc. Prior to joining Juran, he was the founder and principal of Watson Associates, assisting multiple Fortune 500 clients achieve productivity gains and reduce inventory levels.He received a Bachelor’s and Master’s degree in Industrial Engineering at Rensselaer Polytechnic Institute.
Jamie Wilson, Senior Manager
Jamie has more than 10 years of healthcare experience, spanning management consulting, hospital administration, business development, and hospital operations performance improvement. She currently leads Lean Healthcare transformations and performs specialized consulting for HPP. Prior to joining the company, she spent four years working with a consortium of hospitals throughout Australia and New Zealand, where she implemented hospital- and health-system-wide improvement initiatives and performed benchmarking and best practices analyses in nursing, radiology and maternity. While abroad, Jamie also worked as a lean healthcare consultant, using a customized program to provide lean-based consulting, training, and coaching services to clinical and non-clinical teams.Jamie received her B.A. in Sociology with a dual concentration in Health and Medicine, Deviance and the Sociology of Law, graduating Summa Cum Laude from University of Pennsylvania. Additionally, Jamie received a M.S. in Healthcare Management and Policy from the Harvard University School of Public Health.
Jeff Wilson, Director
Jeff works as a Lean Healthcare facilitator, consultant, and Lean Design specialist for HPP. He has developed Lean transformation plans, facilitated Kaizen events and developed training materials for numerous client companies in healthcare. His experience with Six Sigma and Lean began while working with Colgate Palmolive. Throughout his career, Jeff has used and championed the use of Lean tools to deliver exceptional results. Jeff served in a consultant role with the Manufacturing Extension Partnership where he had the opportunity to support other organizations as they seek to improve processes by implementing Lean.Jeff has a B.S. in Economics from Western Kentucky University.