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Can You “C” Me Now?

Can You “C” Me Now?

As Lean Healthcare professionals we are all aware that value is defined by the customer.  Often it is not until we can truly see our work through the eyes of the patient that we understand what is value-add and what is waste in our work.  The subject and author of the... read more
What’s in your Technology Solutions?

What’s in your Technology Solutions?

I recently purchased a new car. It talks to me.  The sales representative tried to quickly review the fancy features of the vehicle, but after negotiating for hours, I was more interested in speeding away than listening to him.  I decided I could read the manual at my... read more
What’s So Special about Continuous Flow Anyway?

What’s So Special about Continuous Flow Anyway?

One of the problems with having lean eyes is that it can infect your family.  If you point out waste enough while you are out and about, your spouse and children start to see it.  My wife sent me the picture below from a McDonald’s restroom recently with the caption,... read more
Memorization Waste?

Memorization Waste?

To me, there are two types of good teachers—those who are good at covering the material (and therefore, as a student, you learn the specific content), and those who take that to the next level—their lessons instill additional knowledge in the learner.  I was fortunate... read more
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