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The State of the Open Door Policy

The State of the Open Door Policy

Imagine a class of graduate students in a Master’s of Health Administration Leadership Course. They are engaging in a discussion board assignment regarding leadership behaviors that build trust and respect.  In comes the avalanche of affirmations for the “open door”... read more
Looking Beyond the Target

Looking Beyond the Target

In Lean Healthcare we are frequently tasked with achieving a specific target.  We have all seen successful improvement efforts which moved the needle and achieved planned targets and goals.  However, how often do you hear of teams that have documented significant... read more
R-E-S-P-E-C-T: Find out what it means to me

R-E-S-P-E-C-T: Find out what it means to me

Toyota Chairman Fujio Cho famously said, “Go see.  Ask why.  Show respect.”  These 3 statements are regarded by many as the foundational principles of a Lean culture.  Simple words.  Powerful impact. While I was facilitating a recent Lean Healthcare coaching workshop,... read more
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