Your Site for All Things Lean, Quality, and Efficiency in Healthcare

No Time for Improvement?

As I partner with hospitals around the country, it isn’t unusual to hear staff at all levels saying, “Everyone is too busy to take on one more thing.”  When this perspective is the norm within an organization, beginning a Lean journey can be challenging because Lean... read more
Who is my Customer?

Who is my Customer?

One of the principles of Lean Healthcare is that value is defined by the customer.  Strange as it may seem, we are not always clear who the customer is, let alone what they value.  Not too long ago we even had a great deal of discomfort using the term “customer” at... read more
Professional Data Collectors

Professional Data Collectors

Are you a professional data collector?  Are you ever frustrated with having to provide data without receiving any feedback?  You wonder, “Why am I doing this, who does it benefit?”  I laugh sometimes when I hear, “I provide this information because when I started in... read more
Using Lean Tools to Tackle a Strategic Problem

Using Lean Tools to Tackle a Strategic Problem

Many of the articles on the Lean Healthcare Exchange discuss the critical steps required for transforming the existing culture of a healthcare organization into an entity that continuously includes the Lean concepts and tools into regular work.  Important... read more
Value Added – One Bag at a Time

Value Added – One Bag at a Time

One of the first principles taught in Lean training is defining and demonstrating how to see Waste, or non-value-added effort.  Learning Lean in a healthcare setting taught me to identify waste not only at work, but everywhere I go.  It drives my husband crazy because... read more
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