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Lazy is a Process Problem

Lazy is a Process Problem

Recently, I was facilitating a 5S activity at a hospital.  After reflecting on the good outcomes that had been achieved that week, the Lean director said to me, “If this type of work is what you do every day, your house must be insanely organized.  Everything is... read more
The Yellow Zone

The Yellow Zone

As I paid for the routine maintenance at my local car dealer’s service department, I noticed a colorful item on the counter, sporting the colors red, yellow and green. It was a tread example showing, at the top, the importance of good tire grooves and the risk of... read more
Once Bitten, Always Improving

Once Bitten, Always Improving

As I wrapped up facilitating a recent Lean fundamentals course, I advised the newly-empowered Lean thinking participants to consider seriously how they would transition back to their organizations.  My soapbox speech went something like this: You have been bitten by... read more
The Disney Experience

The Disney Experience

I’m at Disney World this week. Over the years I’ve come here, I’ve heard a lot about the “Disney experience”, and I’ve known of hospitals around the country trying to create an equivalent “Disney experience” in their... read more
Less than Ideal

Less than Ideal

I had a recent experience with my father needing care in a hospital – it was less than IDEAL.  In Lean Healthcare, we strive for IDEAL – defect free, exactly what the patient wants, one by one customized to each patient, on demand exactly as requested, no waste, and... read more
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