I was in a meeting recently and I was asked about benchmark data or best practice data. In the meeting we were discussing areas in the hospital that had been identified as target areas for initial improvement activities. We had a candid conversation about benchmarking and want to share some of the context of our discussion with you.
Benchmarking is the process used to compare an organization’s processes and Lean competencies with others in a similar business sector.
There are Three Main Types of Benchmarking:
- Performance Benchmarking: Makes quantitative comparisons of other hospitals’ input and/or output measures.
- Process Benchmarking: Evaluates the business procedures that other hospitals use.
- Strategic Benchmarking: Analyzes the driving strategies behind successful hospitals to “identify possible alternative strategies and ways of improving performance.”
This week’s blog was written by Ken Lowe, senior consulting director at HPP.
Ken leads hospitals, clinics, and healthcare related organizations through Lean transformation and specialized consulting. He has worked with prominent academic medical centers and community hospitals across the United States. With nearly 40 years experience, he has a proven background to be a change agent, utilizing business metrics to analyze and develop lean strategies that address the voice of the customer.
Ken holds a bachelor’s degree in Finance from Bethel College.