Thomas Wallen, AIA, ACHA
Tom brings more than 30 years of experience in the healthcare design and construction industry. Prior to joining Vizient, Tom served as a senior healthcare design principal at both HDR and Gresham, Smith and Partners, both top-ranked international healthcare architectural design firms. Tom leads Vizient’s Lean Facility Solutions group, applying Lean methodologies to healthcare design and construction projects to develop safer and more efficient healthcare facilities. His designs have been recognized nationally and internationally for their contribution to improved medical outcomes, reduction in preventable medical error, operational efficiencies and lower construction costs. Tom led the design team for Denver Health’s AHRQ-funded, continuous quality improvement initiative, “Getting it Right: Perfecting the Patient Experience” by creating a safe, efficient, lean facility which transformed Denver Health’s delivery of care. Additionally, he was the architect of St Joseph’s Hospital of West Bend, Wisconsin, the first-of-its-kind replacement hospital specifically designed to reduce preventable medical error. The design has been featured in publications nationwide including The Wall Street Journal and the Joint Commission Resources book “Safe by Design: Designing Safety in Health Care Facilities, Processes, and Culture” contributing author. Tom received a Bachelor of Science degree in Architecture from Lawrence Institute of Technology in Southfield, Michigan. He is licensed as an Architect in multiple states, and is a member of The American Institute of Architects.
Nicole brings more than 20 years of experience in the healthcare industry. Prior to joining Vizient, Nicole worked in the Occupational/Employee Health field where she designed and successfully implemented programs focused on reducing employer costs. From there, her concentration shifted to managing the safety and liability of over 1,100 employees, providers and the patients they served as a Risk/Quality Manager where she significantly reduced her employer’s annual workers compensation premiums. Nicole’s career path then led her to assisting in the Lean transformation at Monroe Clinic. This five-year journey included the transformation of their main 100 licensed bed hospital, 10 satellite clinics and the design and construction of a new 225,000 square-foot facility. Nicole has successfully implemented over 50 different 5S strategies in virtually every hospital and clinic setting, facilitated over three dozen Kaizen events, led 3P events, move planning, workplace organization, and led a patient move day for a LEED Silver certified hospital. As a Vizient Consultant, she specializes in facilitating and managing Lean Led Design engagements. Nicole’s expertise and professional skills include a profound understanding of the healthcare industry along with the effectiveness of Lean tools enabling her to help guide and influence others to think and see differently. Her attention to detail makes her an ideal project manager with the expertise required in improving workflow and documenting new standards for clients. Nicole received her Bachelor’s degree in Health Promotion/Wellness and Psychology from the University of Wisconsin – Stevens Point, Stevens Point, Wisconsin.
Karen Kendall, RN
Karen, a Registered Nurse, brings more than 30 years of experience in clinical and leadership roles in the healthcare industry. Prior to joining Vizient, Karen spent 10 years in complex project management; operationalizing multi-million dollar design and construction projects in both acute and ambulatory settings. Her areas of expertise and professional skills include an unusual blend of facilities/plant ops experience paired with clinical nursing and leadership roles in a variety of specialties including Cardiovascular Services, Surgical Services, and Pediatrics. She has successfully led multi- disciplinary work teams through Lean operational, space planning, and work redesign efforts resulting in significantly improved efficiency, patient satisfaction, and employee engagement. Karen led the project management and operationalization of a $200 million, 345,000 sq. ft., LEED certified tower addition at Cone Health. The three, 32-bed Nursing Units associated with the project all achieved 99% patient satisfaction scores after opening. She has extensive experience in facilities planning for inpatient procedural and support services as well as outpatient clinic settings. Karen coordinated the development of one of the first freestanding Emergency Departments in North Carolina. She received her Master’s degree in Health Administration from Duke University in Durham, North Carolina, and a Bachelor’s degree in Nursing from Duke University.
Daniela brings more than 15 years of business transformation and process improvement experience primarily in the healthcare industry. Prior to Vizient, Daniela served as Senior Director Operational Excellence with Matrix Medical Network providing PMO design, project and portfolio management, leadership development, and lean operations support. Daniela also served as a Global Director Business Improvement with Rio Tinto implementing large scale transformation initiatives and delivering over 40 million net EBITDA bottom line results. She obtained a Master of Business Administration from the Universidad Externado, South America and holds a Lean Master Black Belt certification.
Mike brings more than 32 years of experience in the healthcare industry. Prior to joining Vizient, Mike spent five years as a healthcare consulting manager with Dixon Hughes Goodman and KPMG. He has also been a manager in consulting services for VHA and a division director of management engineering for HCA. Before that, he was a regional director of clinical and operations improvement with Premier. Prior to his healthcare experience, Mike was an industrial engineer with Michelin Tire Corporation and Fluor Construction Services. Mike’s areas of expertise and professional skills include Lean-Led Design, Rapid Process Improvement using Lean methodologies, Labor Benchmarking & Productivity Management and Flexible Staff Planning. His key achievements and accomplishments include leading interdisciplinary design teams in the development of innovative patient workflows in both inpatient and outpatient facilities that significantly reduced process waste and improved staffing productivity and patient satisfaction. His process improvement and labor productivity engagements have resulted in a total of over $75 million in savings. Mike received his Bachelor of Science degree in Industrial Management with an area concentration in Industrial Engineering from Clemson University in Clemson, South Carolina. He is a Fellow in the Healthcare Information and Management Systems Society and a Senior Member of the Institute of Industrial Engineers/Society for Health Systems.
Sidhartha (Sid) brings more than three years of operations and strategy experience from the energy and non-profit sectors. Prior to joining Vizient, Sid spent time with multiple non-profits, the state of Georgia, a private energy consulting firm, and Schlumberger, the world’s largest oilfield services company. Sid’s areas of expertise and professional skills include operations, strategy, and design. Through government, consulting firms and Fortune 500 companies like Schlumberger, Sid has worked in multiple capacities with a variety of teams internationally. Sid holds the following experiences among his key achievements. While serving as a consultant for a major manufacturing company, Sid and his team created an optimization algorithm projected to save the company more than $7M over one year. At a former company, he utilized process improvement to continuously realize savings. He has received multiple awards for his leadership and service within his communities. At Georgia Tech, he led a group of administrators and students to start Georgia Tech’s first food pantry—significantly reducing the number of students on campus facing insecurity. Sid continued to serve as chair of the advisory board until his graduation. Sid received his Bachelor of Science degree in Industrial & Systems from the Georgia Institute of Technology (Georgia Tech) in Atlanta, GA. He has lived in India, Egypt, France, and Dubai and has varying levels of analytical, writing, and listening proficiency in English, Hindi, Spanish, Arabic, Urdu, and multiple Indian dialects.