Shine a Light

Shine a Light

It was Christmas at the in-laws.  I know that doesn’t sound like a great start to the holiday but I love my wife’s family and we always have fun.  My favorite present opened on that chilly, 68 degree Christmas Eve night was a post-hunting season addition to my hunting...
Data is Not a Replacement for Observation

Data is Not a Replacement for Observation

Observation is a powerful tool in Lean Healthcare.  Lean emphasizes the elimination of waste to promote continuous flow.  To eliminate waste, you must first learn to see it.  That often means observing the people doing the value-creating work firsthand at the Gemba...