Coaching

By John Shook – Chairman and CEO of Lean Enterprise Institute, Inc. I’m a long-time fan of Brasilian futbol (or as some of us call it, soccer). This World Cup, I’ve been won over by the Mexican team. Why? Coach Miguel Herrera. Why? His passion is...

Waste-Reduction from the Start

Change is the new normal in healthcare. The hospital building boom of yesteryear is over, and so is the disconnected, cottage-industry approach to providing services. The new Patient Protection and Affordable Care Act demands something wholly different: competition...