Context is Key

As Lean Healthcare practitioners, have you been asked by your leadership to “spread the best practice?” In the words of Dr. Phil, ”Well, how is that working for you?”   I have the privilege of belonging to a journal club that explores healthcare policy.  Our last...
Set up to Fail

Set up to Fail

If I’ve had one, I’ve had a thousand conversations with Lean champions who have struggled with deploying or sustaining standard work that has been designed through a group improvement activity such as kaizen.  There are a number of reasons that this can happen but I...

The “Product People”

I recently watched an interview of Steve Jobs, performed around 1996 after Apple re-hired him.  As many know, after he was fired in 1985, the company was on a downward spiral and at risk of bankruptcy.  Jobs’ return was credited with saving the company and making it...