Deserved Success and Patient Care

A good friend of mine recently called, searching for guidance for his father’s recent journey through, perhaps, an all-too-typical healthcare experience. He suspected that I knew how the system should work for his ailing 80 year old dad. Dad’s recent healthcare...

From Dumb Luck to Deserved Success

  The Relationship Between Processes and Outcomes in Lean Healthcare Will you be one of millions of Americans who participate in a National pastime during this Thanksgiving holiday?  No, not Turkey, or shopping — I’m talking about watching football while fighting...