Less than Ideal

Less than Ideal

I had a recent experience with my father needing care in a hospital – it was less than IDEAL.  In Lean Healthcare, we strive for IDEAL – defect free, exactly what the patient wants, one by one customized to each patient, on demand exactly as requested, no waste, and...
All About Speed

All About Speed

Faster turnaround times. Shorter lengths of stay.  Improved throughput.  These are all terms that everyone in healthcare is aware of because they define a new normal.  But how are we to meet the new goals?  To improve these measurements of performance, first, we have...

Is It Standard or Not?

On a recent business trip I received an upgrade to a seat in the first row. I was thrilled. Free upgrades are a big deal for business travelers; I would be able to get what I want for lunch since options are limited and the flight attendant begins taking orders in the...