“Where is my (Fill in the Blank)?”

I have come to believe that one of the most important expectations for patients and patients’ family members is information.  During observation and coaching sessions I often ask the team to note the number of times they observed or heard the following: “Nurse, where...

Ready, Set…?

One of the most common observations I make just about everywhere that Lean Healthcare takes me is how often patients are not ready for procedures.  If I could open a hospital’s rooftop like a can of sardines and just observe patient movements, staff workflow, and all...