Senior Vice President
Marshall has overseen numerous Lean Healthcare client engagements throughout the U.S. and he also oversees all project management, resource management, and internal improvement at HPP. Marshall has led cross-functional Lean and Six Sigma teams in North America and Europe with a track record of delivering process improvements and bottom line results. Marshall worked side by side with former Toyota Japanese Senseis in identifying, developing solutions, and overseeing implementation of waste reducing systems and much improved processes throughout value streams. As a former multiple year “top-ten percent” performer at General Electric, Marshall brings clients the much needed tools and techniques needed in healthcare.Marshall holds a B.S. in Industrial and Systems Engineering from Georgia Tech and received his M.B.A. from Vanderbilt University.
Dave Munch, M.D.
Chief Clinical Officer
Dave oversees all of HPP’s clinical and Lean Healthcare engagements. He plays a lead role in new services development and HPP’s continuous adaptation to the healthcare industry’s ever-changing needs. Dave previously served at Exempla Lutheran Medical Center as their Chief Clinical and Quality Officer. He led their Lean Production applications for more than five years, resulting in substantial improvements in both clinical and non-clinical processes.Dave has been a frequent speaker on the subject of leadership effectiveness and Lean transformation for a number of healthcare organizations including Institute for Healthcare Improvement (IHI), The University of Rochester Medical Center, Yale-New Haven Health System, Tulane University Medical Center, Pittsburgh Regional Health Initiative, Institute for Clinical Systems Improvement (ICSI), and the Voluntary Hospital Association (VHA). Dave has served on the Agency for Healthcare Research and Quality’s High Reliability Advisory Group, has an extensive background in hospital operations, health plan governance, physician organization governance and clinical practice in Internal Medicine.Dave received his M.D. from the University of Colorado’s Health Sciences Center. He is also a faculty member for the Belmont University Lean Healthcare Certificate Program.
Terry Howell Ed.D
Senior Vice President, Organizational Learning and Development
Terry has 30 years of healthcare leadership experience with a focus on performance improvement, patient experience, quality improvement, and strategic planning. Previously, he served as Chief Quality Officer at a large academic medical center in Minneapolis where he was responsible for oversight and coordination of Performance Improvement, Patient Experience, Clinical Risk, Safety, Accreditation and Organization-wide Planning. He received a Doctorate of Education degree in Counseling Psychology from the University of Tennessee followed by post-doctoral work in Organizational Development. He served on the faculty of the Institute of Healthcare Quality Improvement (IHI), the Healthcare Quality Improvement National Demonstration Project and taught graduate courses in Tulane University’s International Medical Management program.
For the past 17 years, Joe’s work has focused on operational improvements through lean transformations throughout North America and Europe. Prior to joining Healthcare Performance Partners, he worked across a variety of industries in multiple leadership roles from the front line to the executive leadership team. Joe’s healthcare roles have spanned from external consultant and internal consultant to director of workflow management. His client hospitals have included critical access, community, regional, and large teaching healthcare organizations. The focus of his work has centered around improving patient flow, access, quality, and satisfaction scores, and lean design of three hospitals, two labs, and three inpatient units. Joe completed his undergraduate degree at University of New York where he received a B.S. in Engineering and Philosophy. Additionally, Joe earned his Masters in Human Resources/Training and Development focused on Business Improvements/Balance Sheets from Webster University.
Ronnie has more than 20 years of professional leadership and management experience deploying Lean and Six Sigma principles and concepts. He currently adds value to multiple HPP transformational and design projects. Before joining HPP, Ronnie was Vice President over supply chain consulting for TranSystems Company. Ronnie has also served as Director of Operations for The ACCESS Group (TAG) and he also spent 17 years with the Robert Bosch Corporation holding various leadership and managerial roles in lean, quality, and operations. He is also well versed in Strategy Deployment and Six Sigma Problem Solving at the Black Belt level. Ronnie holds a Master’s in Management and Organizational Development and a Bachelor’s in Management and Human Relations from Trevecca Nazarene University.
John has more than 30 years experience in Lean Healthcare, Six Sigma, Continuous Improvement, and Productivity Improvement. As a Master Black Belt and deployment leader, John has led Lean and Six Sigma skills transfers to a large organizations resulting in widespread, breakthrough, strategic improvements. At one client, engaged and empowered workforce completed more than 400 documented, commendable improvement projects with more than 2,800 formally recognized team members. Clinical quality, service level, workforce and patient engagement, and financial performance metrics validated substantial, sustained gains.John holds a Bachelor of Science in Industrial and Systems Engineering from the University of Alabama, Huntsville. Additionally, he has completed the GE Healthcare Lean Six Sigma Master Black Belt Development Program.
Janet leads Lean Healthcare transformation engagements for HPP. She has twenty years of process improvement experience in healthcare and manufacturing. Prior to joining HPP, she was an operational excellence consultant for a large east coast multi-hospital system where she was responsible for leading process improvement initiatives and Lean facilitation. Prior to her work in the healthcare industry, Janet was in the automotive industry for ten years where she was a lead instructor of Lean Principles for the Ford Production System. Janet is a Six Sigma Black Belt and received her Master’s Degree in Engineering from Case Western Reserve University and undergraduate degree in Industrial Engineering from North Carolina State University.
Linda leads Lean Healthcare transformation engagements for HPP. She has nearly 30 years of experience in business leadership, program management and lean transformation. Prior to joining HPP, she worked for Vanguard Health Systems as a process improvement specialist providing leadership and support for regional and hospital level process improvement teams. Linda has also held senior management roles at Whirlpool Corporations as a lean director, operations director and senior program manager. While at Whirlpool she received many quality and leadership certificates including a Lean Champion Certificate and Program Management Professional Certificate. Linda holds a Bachelor’s degree in Industrial Engineering from the University of Evansville.
Lean Design Consultant
For nearly two decades, Nicole has worked in the healthcare field; from Human Resources and Risk Management, to Occupational & Employee Health, Safety/Wellness, and Process Improvement. Most recently, Nicole spent the last five years assisting in the Lean Transformation process at Monroe Clinic, in Monroe, WI. The transformation covered the main 100 licensed bed hospital and 10 satellite clinics during the design and construction of a new 225,000 square-foot facility.
Today, Nicole works primarily in healthcare lean led design revolving around new construction and move-in services, focusing her effort towards improving work flow and documenting new standards for clients. Her recent experience as the Move Project Manager and Process Improvement Specialist allows her to see the effectiveness of Lean tools furthering her development, understanding and expertise in coaching others to think and see differently. Nicole has a Bachelor’s degree in Health Promotion/Wellness and Psychology from the University of Wisconsin Stevens Point.
Aaron Fausz, Ph.D.
With twenty years of experience helping organizations align/improve their personnel and technical systems to accomplish strategic business objectives, Aaron has consulted with leading healthcare organizations across the country. He has proven success guiding organizations through strategically driven changes and enhancing business performance, and has significant experience in needs assessment, best practice analysis, performance measurement, process improvement, and behavioral change management. Aaron also has extensive experience in the implementation of workforce management solutions to reduce costs, as well as in coaching the C-Suite in various implementation strategies. Aaron holds a Ph.D. in Industrial/Organizational Psychology from the University of Tennessee with a minor in Industrial Engineering.
Claudia currently leads Lean Healthcare transformations and provides consulting with HPP. Claudia has more than 25 years of healthcare experience including process improvement, Lean hospital design, operations management, blood banking, laboratory management and cost accounting.
Prior to joining HPP, Claudia spent 10 years working for a medical diagnostics company providing Lean, Six Sigma and design excellence consulting services to internal and external customers. She helped develop and implement a program to integrate products and process for end use customers. This program ensured faster, higher quality implementations and transitions of medical diagnostic equipment.
Bill Kirkwood, Ph.D.
Bill has 30 years healthcare leadership experience in both system and individual hospital settings in the Mid-West and North-East, and oversight of change management activities and Lean Transformation engagements. This experience includes serving in an executive capacity in Quality, Operations and Human Resources. Of note is his role in developing change management strategies utilizing the implementation of quality management systems for System leaders. He holds a Masters in Health Administration from Xavier University and a Doctorate of Philosophy in Organizational Behavior from the Union Institute and University. He has presented at several national conferences including Institute for Healthcare Improvement, the Organizational Development Network and American Society for Quality.
Patricia Kramer, RN, CPHQ
Patricia has more than 20 years of experience in Lean healthcare, clinical nursing, training and development, leadership, organizational development and quality management. She has worked as both an internal and external consultant to a variety of organizations to assist them to reach their strategic goals, including hospitals, outpatient clinics, physician group practices, research facilities and community organizations. Patricia has developed and presented workshops for the Lean Enterprise Institute, the American Society for Quality and other professional groups on the topics of improving access to primary care, using visual management tools, and A3 problem solving. She received her Bachelor’s degree in Nursing from the University of Michigan and a Master’s degree in Management with a concentration in Organizational Development from Aquinas College. Patricia is a Certified Professional in Healthcare Quality.
Dave Krebs, P.E.
Dave is a licensed engineer who has worked with hospitals of all sizes during the past decade, bringing nearly 30 years of Lean experience in the Lean-intensive automotive industry to the healthcare industry. Dave has successfully overseen Lean implementation both for profit and not-for-profit health systems with a number of HPP’s clients. David has held positions such as president, plant manager, director of product planning and program management, product manager, senior engineer, project engineer, and senior staff engineer.Dave received his B.S. in Engineering from the University of Detroit, and received his M.B.A. from Notre Dame.
Dan has 30 years of healthcare experience in many clinical and leadership roles. He leads Lean and process improvement consulting engagements for HPP. He began his healthcare career in retail pharmacy and earned a specialty certification in nuclear pharmacy. As a nuclear pharmacist, he was responsible for providing radiopharmaceuticals and consulting services to physicians and hospitals. He advanced to pharmacy manager and then to director of operations. He began his first Lean business transformation as Director of Operational Excellence Deployment at Cardinal Health and has since led numerous projects in cross functional areas including pharmacy operations, warehousing, IT, and finance resulting in more than $3M in financial benefit.Dan holds a Master’s Degree in Business Administration from the University of Pittsburgh, Bachelor’s Degree in Pharmacy from Purdue University and a Specialty Certification in Nuclear Pharmacy from Butler University.
Ken works with hospitals, clinics, and healthcare related organizations with their improvement activities. He is also an accomplished Lean Design facilitator and project manager. Before HPP, Ken had nearly 30 years of experience in manufacturing, including 16 years in the automotive industry. He has a proven background to be a change agent, utilizing business metrics to analyze and develop lean strategies that address the voice of the customer. He was introduced to Lean Methodology while working with Johnson Controls, a lead supplier for Toyota, where he was Champion of Lean Implementation at his plant.Ken has a B.S. in Finance from Bethel College.
For over 20 years Blair has dedicated her career to the improvement of processes, quality, safety, patient satisfaction, employee engagement, physician satisfaction, and financial vitality in healthcare organizations. She has consulted with hospitals, integrated health systems, physician group practices, payer organizations, and pharmaceutical companies across the U.S., Canada, and Mexico. Her content areas of expertise include performance measurement and improvement methodologies, information systems implementation, strategic planning and deployment, project management, and human resource development. Blair holds both a Master of Business Administration degree and a Master of Science in Library and Information Science degree from the University of Tennessee. Her undergraduate work was performed at Emory & Henry College.
Brad serves as a Lean Healthcare facilitator, business consultant, and executive coach internationally with HPP. He leads development and delivery of HPP’s next-level Strategic Integration services. Before joining HPP, Brad was serving as Vice President of Operations & Quality for Infinity Resources, where he pioneered performance improvement in the retail market sector. Brad began his career in manufacturing, joining GE’s Performance Solutions. During that period he provided significant leadership to adapt the firm’s products and materials to the unique needs of healthcare clients.Brad’s educational background includes a B.S. in Business Administration from Cardinal Stritch University in Milwaukee, Post Graduate Certification in Quality Engineering from Milwaukee School of Engineering, a M.A. in Business Administration from Marquette University in Milwaukee, Six Sigma Master Black Belt Certification from General Electric, and Front-Line Leadership Development Certification from Achieve Global.
With nearly 15 years of continuous improvement experience, Tom oversees all Lean demonstration and development engagements for HPP. He has led healthcare organizations in both the development of high-level Lean Strategies down to hands-on implementation of Lean in a clinical setting. Tom has developed an excellent working knowledge of Lean practices and principles by working with a diverse client base of all sizes and prominence. Before joining HPP, Tom Stoffel served as President of Transformation Group, Inc,. Tom developed TGI Healing Healthcare, a brand of Lean Healthcare training tools designed to make lasting improvements.Tom earned a B.S. in Engineering from the University of Michigan and has achieved the levels of Certified Lean Specialist from the Business Improvement Group and the National Institute of Standards and Technology (NIST), along with being an ASQ Certified Quality Engineer. His training background includes Lean, Quality, and Leadership Training, as well as serving as an Adjunct Faculty Member at Waubonsee Community College.
Mike has 40 years of performance improvement experience, including nearly 30 years in healthcare. His areas of focus include benchmarking staffing performance, staff planning, position control, productivity management and operations improvement utilizing Lean methodologies. He has experience working in both for-profit and not-for-profit hospitals. Mike has extensive experience in all aspects of productivity management, from identifying opportunities for improvement, to re-designing processes, implementing solutions and developing and installing productivity management systems. He also has experience in training executives and department managers in optimizing staff utilization and developing staffing plans. Mike received his Bachelor’s degree in Industrial Management with an area concentration in Industrial Engineering from Clemson University. He completed advanced training in Industrial Engineering with Michelin Tire Corporation in Stoke-on-Trent, England. He is a Fellow in the Healthcare Information and Management Systems Society and is a Senior Member of the Institute of Industrial Engineers/Society for Health Systems.
Maureen Sullivan, RN
Maureen has nearly 30 years of experience in Lean Healthcare, clinical nursing, management and quality leadership. Maureen is skilled in coaching Lean principles at all levels of an organization, integrating strategic planning, best practices and process improvement. As a registered nurse, Maureen’s clinical experience is in medical surgical nursing with progressive responsibilities in nursing management at the front line, middle management, and administrative levels. Prior to joining HPP, Maureen served as the director of lean and quality improvement for Exempla Lutheran Medical Center. She successfully led the implementation of Lutheran’s Lean production system for more than five years, demonstrating improvements in clinical quality, employee engagement, and financial stewardship.Maureen’s nursing education includes a B.S. in nursing with an emphasis in healthcare management from Metropolitan State College in Denver, Colorado. Maureen achieved certification from National Association for Healthcare Quality.
Steve leads Lean Healthcare transformation engagements for HPP. He has nearly 40 years of experience in healthcare and manufacturing organizations. Prior to HPP, Steve’s experience includes work for the MetroWest Medical Center, counseling and coaching culture change to the hospital system’s leadership for successful implementation of lean. He also was an educator, trainer and coach for the Pittsburgh Regional Health Initiative (PRHI) teaching lean principles to hospitals and other organizations. Prior to that he spent ten years with General Motors.Steve is a member of the American Society for Quality (ASQ) and is a Certified Quality Manager (CQM), Certified Quality Auditor (CQA) Certified Quality Technician (CQT). Steve holds a Bachelors Degree from Youngstown State University in Industrial Management and a Masters Degree in Organization Leadership from Geneva College.
Richard has served as a coach, facilitator, and project manager for healthcare clients in the training and implementation of Lean Healthcare tools and methodologies. He oversees HPP’s training services and methodology, ensuring they are integrated seamlessly throughout HPP’s work. In addition to his ongoing support of healthcare organizations in their lean journey, Richard is a founding faculty member of Belmont University’s Lean Healthcare Certificate Course. Prior to joining HPP, Richard had more than 16 years of business and industry experience in operational and leadership positions. Richard’s educational background includes B.S. and M.S. degrees in Engineering from Tennessee Technological University.Richard has attended formal training courses in Lean Manufacturing, Leadership Development, and Shainin Statistical Problem Solving in Japan, where he spent a great deal of time learning Lean and Quality Methodologies.
Thomas Wallen, AIA, ACHA
Tom serves as the leader of HPP’s Lean Facilities Solutions group, which applies Lean methodologies to healthcare design and construction projects to develop safer and more efficient healthcare facilities. With more than 30 years of experience, his designs have been recognized nationally and internationally for their contribution to improved medical outcomes, reduction in preventable medical error, operational efficiencies and lower construction costs. Tom’s prior experience includes serving as senior healthcare design principal at both HDR and Gresham, Smith and Partners, both top-ranked international architecture and engineering practices. Tom received a BS in Architecture from Lawrence Institute of Technology in 1978, is licensed as an Architect in multiple states, and is a member of The American Institute of Architects and the American College of Healthcare Architects.
Bob leads Lean Healthcare transformations for HPP and provides consulting services in a variety of areas within healthcare. Bob has developed training for Lean, Six Sigma and DFSS. He has also spoken at several Healthcare, APICS and ASQ functions He is a DMAIC Six Sigma Master Black Belt (ASQ and Juran certified). Bob has successfully conducted Kaizen events throughout the emergency department, registration, floor units, operating rooms and other areas. Bob’s prior experience includes serving as vice president of Juran Institute, Inc. Prior to joining Juran, he was the founder and principal of Watson Associates, assisting multiple Fortune 500 clients achieve productivity gains and reduce inventory levels.He received a Bachelor’s and Master’s degree in Industrial Engineering at Rensselaer Polytechnic Institute.
Jamie has more than 10 years of healthcare experience, spanning management consulting, hospital administration, business development, and hospital operations performance improvement. She currently leads Lean Healthcare transformations and performs specialized consulting for HPP. Prior to joining the company, she spent four years working with a consortium of hospitals throughout Australia and New Zealand, where she implemented hospital- and health-system-wide improvement initiatives and performed benchmarking and best practices analyses in nursing, radiology and maternity. While abroad, Jamie also worked as a lean healthcare consultant, using a customized program to provide lean-based consulting, training, and coaching services to clinical and non-clinical teams.Jamie received her B.A. in Sociology with a dual concentration in Health and Medicine, Deviance and the Sociology of Law, graduating Summa Cum Laude from University of Pennsylvania. Additionally, Jamie received a M.S. in Healthcare Management and Policy from the Harvard University School of Public Health.
Jeff works as a Lean Healthcare facilitator, consultant, and Lean Design specialist for HPP. He has developed Lean transformation plans, facilitated Kaizen events and developed training materials for numerous client companies in healthcare. His experience with Six Sigma and Lean began while working with Colgate Palmolive. Throughout his career, Jeff has used and championed the use of Lean tools to deliver exceptional results. Jeff served in a consultant role with the Manufacturing Extension Partnership where he had the opportunity to support other organizations as they seek to improve processes by implementing Lean.Jeff has a B.S. in Economics from Western Kentucky University.