Coaching

By John Shook – Chairman and CEO of Lean Enterprise Institute, Inc. I’m a long-time fan of Brasilian futbol (or as some of us call it, soccer). This World Cup, I’ve been won over by the Mexican team. Why? Coach Miguel Herrera. Why? His passion is...

Where is it? What’s the Score?

It’s was a typical Tuesday morning in the Outpatient Service department. By 6:30am, the staff members have already pulled the supplies needed for the day, and organized their workstations to fit the needs of the patients. Patients’ orders and schedules, which were...

Undercover Lean

I am not sure about you, but around our house, we enjoyed watching the “Undercover Boss” television program.  Because my world is filtered through Lean eyes, I am sure that I enjoyed it for different reasons than some.  If you did not get a chance to see the show, I...

Revive That COW (Computer on Wheels)!

Seldom if ever do we recycle our newsletter material. We want to keep our newsletters both fresh and innovative. But, this week we couldn’t resist,  plus we’ve added over 3000 subscribers around the world since our last release of this article.  I’ve had a number of...